Help and Support

 

 
Shipping & Delivery

Due to current order volume, it may take 3-5 business days to process your order. You will receive a shipping confirmation email once your order has shipped. Thank you for your patience.

All orders are normally shipped within 1 day of order placement unless otherwise stated.

Required by law, we may only ship firearms to licensed dealers (FFL holders).  Buyer is responsible for choosing a FFL dealer for us to ship to.  Actual buyer much pick up from FFL dealers who will conduct background check.

All ammunition is shipped via FedEx Ground.  Shipping restrictions apply to certain locales due to carrier limitations or local regulations.  Please check your local firearms and ammunition regulations before ordering.  For more details, please click here.

Privacy & Security

PNW Arms respects your privacy.  Please click here for our privacy policy.

Returns & Replacements

Your satisfaction is important to us.  If you encounter any issue with our product, we will make every reasonable effort to satisfy you.  Click here for our return policy.

Ordering

You must be 18 or older to order shotgun or rifle ammo and 21 years or older to order handgun ammo.

For firearms purchases, it is very important that you contact the FFL holder of your choice to verify the complete cost of the transfer, to verify the legality of the item in your area, and to make sure you qualify to pass any required background checksThe FFL holder may be required by law to collect sales tax, background check fees, or other transfer-related fees.  For additional restrictions, please click on Shipping Policy.

Payment, Pricing & Promotions

We take all major credit cards.  For promotions, enter coupon code during checkout.  We sometimes offer special promotions and discontinued products at clearance pricing here.

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Additional Help

Frequently Asked Questions

Email us at service@pnwarms.com

Firearms Shipping Restrictions:

Firearms, except for uppers, may only be shipped to licensed dealers (FFL holders).  Buyer is responsible for choosing a FFL dealer to ship to.  Actual buyer much pick up from FFL dealers who will conduct background check.  For firearms purchases, it is very important that you contact the FFL holder to verify the complete cost of the transfer, to verify the legality of the item in your area, and to make sure you qualify to pass any required background checks.

Ammunition Shipping Restrictions:

We are only able to ship ammunition to continental 48 US states through UPS or FedEx Ground.  Ground shipments of ORM-D materials destined to or from Alaska, Hawaii, Puerto Rico, and Catalina Island are no longer accepted effective January 1, 2011.  In addition, the following ammunition shipping destinations are prohibited or restricted by local regulations.  Please check your local laws before ordering.

 

We do not ship to PO Boxes or AFO/PFO Boxes.

 

State Restrictions
California

No shipping to:

  • Beverly Hills
  • Los Angeles
  • Marin County
  • Oakland
  • Orange County
  • Sacramento
  • San Francisco
Connecticut No shipping to CT.
Illinois

No shipping to:

  • Chicago
  • Cook County

 

Current FOID required for other IL shipping destinations.  We must have a copy of your FOID on file before shipping.

Massachusetts No shipping to MA.
New Jersey Current NJ Firearms ID required for shipping pistol ammunition.  We must have a copy of your NJ Firearms ID on file before shipping.
New York

No shipping to:

  • Bronx
  • Brooklyn
  • Manhattan
  • New York City
  • Queens
  • Staten Island
District of Columbia No shipping to D.C.

Firearms Shipping Restrictions:

Firearms, except for uppers, may only be shipped to licensed dealers (FFL holders).  Buyer is responsible for choosing a FFL dealer to ship to.  Actual buyer much pick up from FFL dealers who will conduct background check.  For firearms purchases, it is very important that you contact the FFL holder to verify the complete cost of the transfer, to verify the legality of the item in your area, and to make sure you qualify to pass any required background checks.

Ammunition Shipping Restrictions:

We are only able to ship ammunition to continental 48 US states through UPS or FedEx Ground.  Ground shipments of ORM-D materials destined to or from Alaska, Hawaii, Puerto Rico, and Catalina Island are no longer accepted effective January 1, 2011.  In addition, the following ammunition shipping destinations are prohibited or restricted by local regulations.  Please check your local laws before ordering.

 

We do not ship to PO Boxes or AFO/PFO Boxes.

 

State Restrictions
California

No shipping to:

  • Beverly Hills
  • Los Angeles
  • Marin County
  • Oakland
  • Orange County
  • Sacramento
  • San Francisco
Connecticut No shipping to CT.
Illinois

No shipping to:

  • Chicago
  • Cook County

 

Current FOID required for other IL shipping destinations.  We must have a copy of your FOID on file before shipping.

Massachusetts No shipping to MA.
New Jersey Current NJ Firearms ID required for shipping pistol ammunition.  We must have a copy of your NJ Firearms ID on file before shipping.
New York

No shipping to:

  • Bronx
  • Brooklyn
  • Manhattan
  • New York City
  • Queens
  • Staten Island
District of Columbia No shipping to D.C.